OST 24/7
What's included:
Proactive Monitoring and Maintenance
- Continuous Monitoring: We keep a vigilant eye on your systems to detect and address issues before they impact your operations.
- Regular Updates and Patching: Ensuring all your software and systems are up-to-date for optimal performance and security.
Data Backup and Recovery
- Reliable Backups: Regularly scheduled backups of your critical data to secure offsite locations.
- Disaster Recovery Planning: Strategies in place to restore your operations swiftly in the event of data loss or emergencies.
Cloud Services Management
- Cloud Integration: Assistance with migrating to and managing cloud-based solutions for enhanced collaboration and flexibility.
- Optimization: Ensuring your cloud services are configured for peak efficiency and cost-effectiveness.
Virtual CIO (vCIO) Services
- Strategic Planning: Expert guidance to align your technology roadmap with your business goals.
- Technology Reviews: Regular assessments to identify opportunities for improvement and innovation.
Vendor Management
- Single Point of Contact: We handle interactions with all your technology vendors to streamline communication and resolve issues efficiently.
- Contract Management: Assisting with negotiations and renewals to optimize costs and services.
Compliance Assistance
- Regulatory Guidance: Helping your business adhere to industry-specific regulations and standards.
- Policy Development: Assisting in creating IT policies and procedures to support compliance efforts.
24/7 Unlimited Remote Support
- Always Available: Our support team is accessible around the clock to assist with any IT issues, ensuring minimal downtime and keeping your team productive.
- Quick Resolution: Fast response times to resolve technical problems efficiently.
Advanced Security Solutions
- Endpoint Protection: Comprehensive security for all devices to safeguard against viruses, malware, and cyber threats.
- Network Security: Protecting your network infrastructure from unauthorized access and attacks.
- Managed Threat Detection: Continuous surveillance to identify and respond to potential security incidents promptly.
Security Awareness Training
- Employee Education: Ongoing training programs to educate your staff about cybersecurity best practices.
- Phishing Simulations: Testing and improving your team's ability to recognize and avoid malicious emails.
Email Security and Spam Filtering
- Secure Communication: Protecting your email systems from spam, phishing attempts, and other malicious activities.
- Content Filtering: Monitoring and controlling email content to prevent data leaks.
Quarterly Business Reviews (QBRs)
- Performance Insights: Reviewing service metrics and system performance to ensure we're meeting your needs.
- Action Plans: Collaborating on future initiatives and adjustments to your IT strategy.
Hardware and Software Management
- Lifecycle Management: Overseeing the procurement, installation, and maintenance of your hardware and software assets.
- Inventory Tracking: Keeping detailed records to manage warranties and licenses effectively.
